We keep your systems running so you can focus on building
Assistance is a team of DevOps engineers, SREs, and cloud architects who help companies build infrastructure that scales. We have been doing this for over eight years, and we measure our success by the outcomes we deliver.
Our Story
Assistance started with a simple observation: too many companies were losing sleep over infrastructure problems that had well-known solutions. Startups were spending engineering hours on DevOps firefighting instead of building products. Mid-size companies were paying for cloud resources they did not need. Enterprises were struggling to adopt Kubernetes without the specialized expertise required.
We founded Assistance to bridge that gap. Our team brings together experience from companies of all sizes -- from high-growth startups to Fortune 500 enterprises. We have managed infrastructure serving billions of requests, guided companies through compliance audits, and helped teams adopt modern DevOps practices that actually stick.
What sets us apart is our commitment to knowledge transfer. We do not just fix your infrastructure and leave. Every engagement includes documentation, training, and runbooks so your team can maintain and extend what we build. Our goal is to make ourselves unnecessary -- that is how we know we have done our job well.
Today, we serve clients across fintech, healthcare, e-commerce, and SaaS, helping them achieve the reliability and efficiency that their businesses depend on. Whether it is a four-hour emergency response or a six-month SRE transformation, we bring the same rigor and commitment to measurable results.
What We Stand For
Reliability First
Every decision we make is measured against its impact on system reliability. We build infrastructure that teams can trust.
Transparency
We share our methods, document our work, and give clients full visibility into every change we make to their systems.
Knowledge Transfer
We do not create dependency. Every engagement includes training and documentation so your team owns the outcome.
Measurable Outcomes
We define success metrics upfront and report against them. If we cannot measure it, we do not claim it.
Meet the people behind the infrastructure
Our team holds over 30 industry certifications across AWS, GCP, Azure, Kubernetes, and security. Every team member brings hands-on production experience.
Viktor Chavkov
Founder & Principal Engineer
Over 15 years of experience building and scaling production infrastructure. Previously led SRE teams at high-growth startups handling billions of requests. Passionate about making enterprise-grade reliability accessible to companies of all sizes.
Certifications
- AWS Solutions Architect Professional
- CKA
- Terraform Associate
- GCP Professional Cloud Architect
Elena Petrova
Senior SRE & Cloud Architect
Specializes in designing highly available distributed systems. Previously worked at a major European cloud provider building multi-region Kubernetes platforms. Holds multiple cloud certifications and has spoken at KubeCon and DevOpsDays.
Certifications
- CKA
- CKAD
- AWS Solutions Architect Professional
- Azure Solutions Architect Expert
Marcus Weber
DevOps Engineer & CI/CD Specialist
Expert in building zero-downtime deployment pipelines and GitOps workflows. Has automated infrastructure for over 40 companies across fintech, healthcare, and e-commerce. Contributor to several open-source CI/CD tools.
Certifications
- Terraform Associate
- GitHub Actions Certified
- AWS DevOps Engineer Professional
Ayumi Tanaka
Security Engineer & Compliance Lead
Focused on securing cloud-native infrastructure and achieving compliance certifications. Has guided over 20 companies through SOC 2, HIPAA, and PCI DSS audits. Former security engineer at a cybersecurity firm.
Certifications
- CISSP
- AWS Security Specialty
- CKS
- CCSP
Daniel Okonkwo
Database Engineer & Performance Specialist
Deep expertise in PostgreSQL, MySQL, and MongoDB at scale. Has optimized database performance for platforms handling millions of transactions per day. Regularly publishes technical articles on database reliability patterns.
Certifications
- PostgreSQL Certified Professional
- AWS Database Specialty
- MongoDB Certified DBA
Sofia Andersen
FinOps Analyst & Cloud Cost Engineer
Helps companies understand and optimize their cloud spending. Has identified over $5M in aggregate savings for clients across AWS, GCP, and Azure. Combines financial analysis with deep technical understanding of cloud pricing.
Certifications
- FinOps Certified Practitioner
- AWS Cloud Practitioner
- GCP Associate Cloud Engineer
Industry-recognized expertise
Our team maintains active certifications across all major cloud providers, Kubernetes, infrastructure as code, and security domains.
AWS Solutions Architect Professional
AWS
AWS DevOps Engineer Professional
AWS
AWS Security Specialty
AWS
AWS Database Specialty
AWS
GCP Professional Cloud Architect
GCP
Azure Solutions Architect Expert
Azure
Certified Kubernetes Administrator (CKA)
Kubernetes
Certified Kubernetes Application Developer (CKAD)
Kubernetes
Certified Kubernetes Security Specialist (CKS)
Kubernetes
HashiCorp Terraform Associate
IaC
FinOps Certified Practitioner
FinOps
CISSP
Security
Work with our team
Whether you need a quick infrastructure audit or a long-term SRE partnership, we are ready to help. Every engagement starts with a free consultation.